AEIOU – they’re attitude and lies get more laughable

In a quote given to the Mirror ahead of its story on the dreadful entertainer that AEIOU provided for our little girl’s 5th birthday party – and then refused to give a full refund for… see full story here  – the children’s entertainment agency has lied, distorted the truth, and tried to pass the blame onto us, rather than finally admitting that they could have made a bad situation a whole lot better if they’d been respectful to the fact that a little girl’s 5th birthday party was ruined by them and refunded the full £175 fee.

See my comment in CAPS – the CAPS aren’t me shouting, it’s just the easiest way to bash this post out between running a business and parenting!!

See below quote from AEIOU Parties…

Alex Domingo, regional manager for the AEIOU Parties in London said Luci did not have permission to publish the photos on the internet.

THAT’S BECAUSE I DON’T NEED PERMISSION. THEY ARE MY PHOTOGRAPHS AND I HAVE FULL COPYRIGHT FOR THEM. CHECK YOUR FACTS ALEX.

He said: “Really we wouldn’t like to get into any more discussions with Miss Luci. We spoke to her, we tried to fix everything so that she was happy in the end.

NO YOU DIDN’T ALEX.

YOU MAY HAVE SAID ‘SORRY’ A FEW TIMES, BUT HOLDING ONTO HALF THE FEE AND HIDING BEHIND TERMS & CONDITIONS THAT HADN’T BEEN ISSUED AT TIME OF BOOKING AND DON’T APPEAR ON YOUR WEBSITE, IS NOT TRYING TO FIX ANYTHING. IT’S SIMPLY POCKETING JUST UNDER £90 FOR PROVIDING A SHOCKINGLY AWFUL SERVICE.

“The pictures were not taken with the permission of the entertainer and she is now a little upset about the publication of those pictures.

ANSWER THIS ALEX – IF THESE WERE PICTURES THAT SHOWED HER IN A GOOD LIGHT WOULD YOU STILL BE GRIPING ON ABOUT PERMISSION, OR WOULD YOU BE HAPPY FOR THEM TO BE SHARED VIA SOCIAL MEDIA?

THE ONLY REASON THESE PICTURES ARE ONLINE IS BECAUSE OF AEIOU REFUSING TO GIVE US A FULL REFUND.

“Some of the things that she has said in her blog are not quite nice about her.

THE THINGS SAID IN THE BLOG COMMENT ON THE WAY THE ENTERTAINER LOOKED ONCE ‘DRESSED UP AS ELSA’ AND THE WAY SHE BEHAVED WHILST PROVIDING A SERVICE. NEITHER ELEMENT WAS WORTHY OF ANY POSITIVE COMMENT.

“We have nothing really to say about the party. We’ve already talked about it with her. We don’t really want to get involved any more in all this.”

OF COURSE YOU DON’T. YOU AND YOUR BIG INTERNATIONAL COMPANY WITH OVER 15 YEARS IN THE BUSINESS WOULD RATHER HOLD ONTO OUR £87.50 RATHER THAN DO THE DECENT THING.

QUITE FRANKLY YOU DISGUST ME.

YOU RUINED A LITTLE GIRL’S 5TH BIRTHDAY PARTY AND ALL YOU CAN DO IS COME OUT WITH EXCUSE AFTER EXCUSE AFTER EXCUSE AND SIT FEELING SORRY FOR YOURSELVES THAT THIS SPOTLIGHT HAS BEEN PUT ON YOU.

SHAME ON YOU.

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10 thoughts on “AEIOU – they’re attitude and lies get more laughable

  1. katrina says:

    Luci, what’s happening with this joke of a company at present?
    If nothing further, i would fill out those good old small claims online forms and send em on in!

    • Luci McQuitty Hindmarsh says:

      Hello Katrina

      Well, they’re apparently making a ‘big’ donation to a children’s charity, instead of refunding us the rest of our money… warms the heart eh! I’m going down the small claims route – and having had a chat with an ex employee of theirs, who contacted me, as she’s also taking them to court, I have high hopes that this company will finally have to start taking responsibility for their actions.

  2. Becky Lynn says:

    Such a shame! Little kids birthdays should always be magical and the fact that they would not at least refund, if not attempt to fix the situation, means they are not passionate about the industry they are in.

    • Luci McQuitty Hindmarsh says:

      Exactly, there main concern has been clinging on as tightly as they can to £87.50 – this supposedly big, international, hugely successful children’s entertainment agency… ultimately it isn’t even about the money for me, it is the arrogant way they dealt with us after ruining our little girl’s party 😦 Thanks so much for taking the time to comment.

  3. katrina says:

    Funnily enough, i found they have this website up, and now have put a terms and conditions page on !
    http://childrenspartylondon.co.uk/childrens-party-entertainment-london/

    http://childrenspartylondon.co.uk/wp-content/uploads/2013/07/Aeiou-Parties-Terms-and-Conditions.pdf

    I particulary like this clause they inserted, keeping in mind they are complaining about you publishing a pic of the party you PAID for online, yet THEY claim FULL RIGHTS TO PUBLISHING PICS or VIDEO of UNDERAGE CHILDREN, at a party PAiD FOR BY THEIR PARENTS, for their OWN MARKETING USES!
    Talk about hypocrites!
    That also means your kids pics could end up published on some shady website for sickos to peruse, and theres nothing you can do about it!

    3.4 You acknowledge and agree that AEIOU PARTIES LTD may take video and photographic footage of
    Children attending any event and that appropriate footage which does not compromise the safety or
    security of any child may be used by AEIOU PARTIES LTD for the purposes of promotion and marketing.

    Just thought you may be interested to see that!!!

    However, despite whatever bogus terms and conditions they choose to put online, it cannot override what rights you have under british law!

    • Luci McQuitty Hindmarsh says:

      JEEEEEZ what are they on?! That’s absolutely gob-smacking, what parent is going to sign that? I know I wouldn’t – that wasn’t in the Terms & Conditions they sent me (24 hours after I asked for them and not at time of booking)

      Funnily enough a really kind person did some forensic digging on their site and sent me a link to the archived page they’ve just now put the Terms & Conditions on, before they were on there. So I have the evidence!

      Thanks for sharing that, they can now had ‘hypocrites’ to their long list of misdemeanours!!

    • Doug Roberts says:

      Without written permission from each individual parent, AEIOU are treading on dodgy ground again, publishing pictures of children.

      Every child seen in every video or photo on my websites appears with express written permission of the parents. In order to film a show, I offer a substantial discount, as well as a copy of any video/photos taken.

      It’s very tough to get quality video or photos, because you have to arrange to film a show in advance, send out disclaimers, and make sure that every parent whose child attends the party has given consent in writing.

      For my school shows, every parent has signed a disclaimer…so even the kids in the audience have permission to appear.

      Failing to do so leaves a business open to legal action, even though as kids’ entertainers, we know that most parents (and kids) love to see pics of their party on an entertainer’s website. So it’s not impossible, but just one parent who refuses to agree means you have to find another suitable event to film. It takes a long time to organise, and is costly.

      And you pretty much have to work with the material you film, it’s not like you can just film another show, if the first take isn’t perfect. The first take is the only take.

      Frankly, I think the rules about publishing images of children are a bit daft, as long as no one can possibly know who the kids are, or where they live. Not only that, but time passes quickly, and within a year or two, the kids have grown up a lot……But, those are the rules, and everyone should stick to them.

      I don’t believe it would make any difference if an individual parent had given permission (probably unknowingly, if they don’t read the T’s and C’s.) It’s the responsibility of the publisher of the images, to ensure that appropriate permission has been given. No way you can just stick a clause like that in, and go ahead and publish images without consent. well, you can, and hope that on one comes after you…….Brits are stoical, and don’t like to complain…….

      At every turn, this company has shown itself to lack the most fundamental understanding of the party/entertainment business/business in general. That entertainers do not consider themselves part of the “service industry” (which apparently has a 3% complaint rate)……but as part of the “entertainment industry” (I have no idea what complaint rate overall, but mine is 0%, and the same goes for most of my friends.) The clause about publishing photos really shows how ignorant they are.

      The bottom line is integrity…and at least to me, there has been not even the slightest hint of that in the responses from AEIOU. In fact, I’d say their responses are verging on bullying.

      I’m still a bit dumbfounded that they apparently haven’t refunded the rest of your money, at least that would be something. Clearly, they feel entitled to take your eighty quid for providing a sweaty dress to an inexperienced performer, giving her no time to make it to the event, Oh, and a poor-quality PA. PA’s are also a pretty costly item for us performers, radio microphones need replacing regularly at fifty quid a pop, and my two units need servicing every few months.

      But if your’e doing anything that requires you to be heard, it’s obvious that you must have a PA. In good working order, and for kids’ parties, it should be easily able to cope with audiences of 100+.

      • Luci McQuitty Hindmarsh says:

        Hello Doug, yes others have picked up on the photography / video clause in their new (first?) Terms & Conditions. I know that I for one wouldn’t grant an entertainment agency permission to film at my child’s party and then use it for marketing purposes. The only way I’d do it is with the buy-in of every parent whose child was in attendance and with some kind of deal in place. Even then I think I’d say no.

        And yes, they are being rather bullish… the latest is that apparently they’re going to give 5 x the amount that is still outstanding to me to a ‘multicultural’ children’s charity. They’ve had it suggested to them by others on Twitter that actually they should focus on giving us our money back and then making a donation to charity, but they haven’t commented on that!

        Blimey, when you add up the comment left by the entertainer who had a bad experience with them. (auditioned for them one day and was called the next and asked to do a job that involved face painting and balloon modelling. Reminded them he didn’t have those skills and was told ‘to wing it’. Had also not been asked for CBR etc) Plus the Disney licensing issue, plus their lack of T&Cs until last week, plus their general complete horlicks of an effort of ‘customer’ service, you end up wondering what on earth they are going to do next!

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